Frequently Asked Questions

Posted by admin4778 03/11/2017 0 Comment(s)

Frequently Asked Questions


Q: What is Locally Done?

A: We let you find ANY business in your area that delivers.  It doesn’t matter if the business delivers food or flowers, you can find it on LocallyDone and place your order seamlessly.  This allows shoppers to discover new places around them and it also promotes local business.  So it’s a win-win situation for shoppers and vendors.  

 

Q: How is LocallyDone different from other delivery search sites?

A: LocallyDone is more vendor friendly because local business is important to us.  Every other site charges vendors a 20% fee when customers place an order through their site.  So if a shopper found a flower shop through some other service other than LocallyDone, the flower shop would have to pay 20% of its revenue to the delivery search site.  This is clearly an unfair rate, so we saw the opportunity to start a site that promotes local businesses with a fair vendors fee of 10%.  

 

Q: Is LocallyDone free to use?

A: Yes, signing up and using LocallyDone to shop local businesses is a completely free service.

 

Q: How do I order?

A: After creating a customer account you can search for delivery businesses by typing your address into the search bar on the front page.  Then simply pick the business you want to order from and add anything you want to your cart.  Once you picked out your delivery service and added everything to your cart, simply add your payment information like you would on any other site and complete the checkout.  

 

Q: What happens after I submit an order?

A: We send your order to the vendor so it can be processed and delivered to you. We’ll be in contact with the vendor and confirm the delivery cost and time frame to you.  

 

Q: Who do I call to check the status of my order or make a change to it?

A: You’ll want to call the business that you ordered from because if you schedule something for ASAP delivery, then the merchant will already be in the process of preparing the order.  Their contact information is listed on their page.  

 

Q: There is a problem with my order. What do I do?

A: If there’s a problem with your order please call the merchant and let them know.  You can find their number in your order confirmation email.  And you can also reach out to our customer service team for extra guidance.

 

Q: Is there an order amount for a delivery?

A: There is no standard minimum because there’s a wide range of businesses on LocallyDone.  Instead, each vendor can set their own delivery minimum.  You’ll see the delivery minimum for each vendor on the ordering page of that vendor.  

 

Q: How can I suggest a vendor or merchant to be listed?

A: Our phone number is 1-800-470-0245 or you can send us a message through our contact page → https://locallydone.com/index.php?route=information/contact

 

Q: Is LocallyDone a new site?

A: Yes. Locally done was made in 2017 and is still considered to be in the beginning stages of development.  This is a pretty big incentive for vendors to be the first to sign up because when shoppers search for delivery services they will be shown any business that is signed up, and since there are fewer businesses signed up in the beginning, those vendors will receive more attention.

 

Q: Why don’t I see my favorite vendor/merchant?

A: It’s possible that the vendor hasn’t signed up with us yet, but if you have a suggestion for us then contact us and let us know who to add.  

 

Q: How do I share my opinion about a particular restaurant?

A: You can leave reviews for each vendor after you order from them